Nokia Recalls Millions of Mobile-Phone Chargers
Nokia, the world's top mobile-phone maker, is recalling the AC-3E and AC-3U models manufactured by China's BYD Electronic Company between June 15 and Aug. 9 this year, as well as the AC-4U model manufactured between April 13 and Oct. 25 this year. While Nokia hasn't disclosed the number of faulty chargers affected by the recall, reports say the number is upward of 14 million.
"The reliability and quality of our products is Nokia's top priority," Nokia wrote on its charger-exchange Web site. "If you have confirmed that your charger is eligible to be replaced, we advise that you stop using it and seek a free replacement charger."
Consumers who own the specific Nokia chargers are being asked to return the defective chargers in exchange for a free replacement, according to the company.
An exchange program has been arranged for all markets in which affected chargers have been sold, according to the company. "To minimize inconvenience to our customers, the exchange will take place at the country level," it said.
To do so, customers are being encouraged to visit Nokia's exchange Web site at http://chargerexchange.nokia.com. Users need complete four steps to confirm if their charger is one of the faulty models being recalled. Consumers need to first enter the charger's model number, then the identification number. Once that is complete, consumers are asked to fill in certain details and the company will then verify whether the charger can be exchanged.
The company identified a problem with the specific Nokia-branded chargers manufactured by BYD, which has also made mobile-phone pieces for Motorola, during a routine quality-control process. The plastic covers on the...
