filed in E-Business on Mar.11, 2013
Oracle Social Relationship Management, or SRM, is the latest evolution in Oracle's strategy of socially enabling the enterprise. Announced at the SXSW Interactive festival in Austin, Texas, Oracle describes it as an end-to-end social management solution for the enterprise.
"Social is driving significant change across enterprises, enabling businesses to rethink and restructure their traditional way of doing business," said Thomas Kurian, executive vice president of Oracle Product Development. He said Oracle Social Relationship Management brings together traditionally disparate social solutions into one enterprise platform so customers can "leverage and maximize social data, insights and interactions to improve customer interactions and business results."
Oracle SRM unifies social marketing and social engagement and monitoring. The goal is to help customers create a seamless transition between listening and content creation, as well as moderation and analysis of social media efforts.
Oracle SRM fully integrates organically developed Oracle products, with Vitrue, Collective Intellect, and Involver solutions. The solution combines social marketing, engagement and monitoring into a complete platform which allows enterprises to listen, create and publish content, engage customers and analyze interactions across multiple social channels in real-time.
Oracle SRM also promises out-of-the-box integration with Oracle Applications, including: Oracle Eloqua, Oracle RightNow Cloud Service, Oracle Fusion CRM and Oracle CRM. The integration allows organizations to use social to transform their corporate business processes and systems, improve customer interactions and better measure social's contribution to business goals.
"The social landscape is extremely disjointed with hundreds of 'social' products -- resulting in incomplete insights, fragmented relationships and inefficiencies across customers, partners and employees," said Yvette Cameron, vice president and principal analyst, Constellation Research. "Oracle has created a Social Relationship Management platform that...